Billing / Account Issues

Any issues directly related to billing and account

Things are cut off on the screen
Click Settings, Display, then Display Position. Move the arrows until you can view a thin white line on each side of your screen.
Mon, 9 Feb, 2015 at 5:25 PM
If favorite shows are not airing at the usual time
At this time all major broadcast channels on the OmniBox are within the Eastern time zone. All channels will have the exact same shows but will be on at dif...
Mon, 9 Feb, 2015 at 5:26 PM
Creating an account
You can sign up on our website OR directly on your box. If you are having difficulties signing up with your remote, then go to our website at omniboxt...
Mon, 9 Feb, 2015 at 5:34 PM
Cancellation and refunds
Contact one of our customer service representatives. You can chat with us at omnibox.tv/support, or you can call us at 888-897-9560.
Mon, 9 Feb, 2015 at 5:35 PM
Billing inquiries
Contact one of our customer service representatives. You can chat with us at omnibox.tv/support, or you can call us at 888-897-9560.
Mon, 9 Feb, 2015 at 5:35 PM
If you're trying to register it tells you that your email is already taken
Contact a customer service representative and inform them the situation. You can chat with us at omnibox.tv/support, or you can call us at 888-897-9560.
Mon, 9 Feb, 2015 at 5:36 PM
If you cannot see the Omnibox user interface after connecting the Omnibox​
Make sure that the TV input is set to the port where the OmniBox video cable or HDMI is connected. If it is and you still don't see anything try restar...
Mon, 9 Feb, 2015 at 5:39 PM
If the channels aren't working
Please power off and on your OmniBox by disconnecting the power cord as this can fix most support issues. If this doesn't resolve your playback issue p...
Mon, 9 Feb, 2015 at 5:39 PM
The Omnibox has been working great and suddenly stopped working, showing an error message
First power your OmniBox off and on by disconnecting the power cord as this can fix most issues. If that doesn't resolve your error message please go t...
Mon, 9 Feb, 2015 at 5:40 PM
Why your picture quality may be poor
Your picture quality is based on your Internet speed. Make sure you're in the recommended range of your router and if hard-wired, check that your Ether...
Mon, 9 Feb, 2015 at 5:41 PM