FAQ

Default solution folder, feel free to edit or delete it.

Q: What is the first thing I do after I've purchased my Omnibox?
A: First you'll follow the set up guide that came with your OmniBox. After successfully connecting your OmniBox, you will be directed to the "Star...
Tue, 10 Feb, 2015 at 9:32 AM
Problems connecting or receiving server unavailable error
If you purchased the box from Amazon, eBay, NewEGG, then you most likely have the old model (HD2000) that we discontinued several years ago. Amazon is not a...
Fri, 6 May, 2016 at 3:39 PM
Q:​ How do I determine my Internet connection speed is right?
A: On your OmniBox go to the web browser and go to http://speedof.me and on the bottom of the page click the button "start test".
Tue, 10 Feb, 2015 at 9:35 AM
Q: What if I cannot see the OmniBox user interface after I connect the OmniBox?​
A: Make sure that the TV input is set to the port where the OmniBox video cable or HDMI is connected. If it is and you still don't see anything tr...
Tue, 10 Feb, 2015 at 9:35 AM
Q: Why is my picture quality poor?
A: Your picture quality is based on your Internet speed. Make sure you're in the recommended range of your router and if hard-wired, check that your Et...
Tue, 10 Feb, 2015 at 9:35 AM
Q: What if my channels aren't working?
A: Please power off and on your OmniBox by disconnecting the power cord as this can fix most support issues. If this doesn't resolve your playback issu...
Tue, 10 Feb, 2015 at 9:35 AM
Q: What should I do if my OmniBox has been working great and suddenly stopped working showing an error message?
A:First power your OmniBox off and on by disconnecting the power cord as this can fix most issues. If that doesn't resolve your error message please go...
Tue, 10 Feb, 2015 at 9:39 AM
Partial picture or lines on the screen
If you are seeing part of the OmniBox screen but not all of it, it is most likely that one or all of the cords are loose either in the back of the OmniBox o...
Fri, 6 May, 2016 at 4:07 PM
Q: Can I download and save a movie?
A: No, OmniBox subscription service currently does not provide the option for downloading specific movies or television shows. However you are able to watch...
Wed, 6 Apr, 2016 at 4:33 PM
Q:​ How do I change the size of the video playback window?
A: Go to settings and click on display. Here you will choose the "Display Position" option and adjust your screen size.
Tue, 10 Feb, 2015 at 9:35 AM