A:First power your OmniBox off and on by disconnecting the power cord as this can fix most issues. If that doesn't resolve your error message please go through the step by step easy set up guide just in case the wired connections may have become loose. Also, ensure that your router and internet are still active. If the above steps have not resolved your issue and your subscription account is current please submit a support ticket and a specialist will assist with your support needs. Email support@myomnibox.com